Delivery and Payment
Glenroy Designs is based in the UK. All prices are shown in pounds sterling (including VAT). We will process your order once payment has cleared and aim to post it within 5 working days. Delivery charges are based on the value of your order:
UK (using Royal Mail First Class Recorded Delivery)
Under £15.00 £1.95
£15.00 – £59.99 £3.95
£60.00 or over £6.95
Europe Rest of World
Under £11.25 £3.20 £4.00
£11.26 to £29.99 £4.20 £7.00
Over £30.00 £6.15 £10.00
For large international orders we will contact you with shipping options.
Receipt of confirmation of your order does not indicate that a contract exists between us. This will only occur when we accept your order and we send you an invoice. This is in the event of a mistake in pricing or we are no longer able to supply a particular product. We will always contact you first if there is a change in price.
If an item is not in stock we will contact you by email with information regarding possible alternative choices.
We cannot be held responsible for items that get lost or damaged in the post. We will not refund or resend a package that is lost or damaged but we will provide all the information we can to file a claim.
Returns
We accept returns of any goods in their original sale condition within 14 days of purchase and will issue a full refund for these items.
Goods must be returned to Glenroy Designs, 68 Lowestoft Road, Reydon, Southwold, Suffolk, IP18 6RF. Postage and packaging charges will not be refunded, nor will postage costs you have incurred for returning the items to us. We recommend that you receive proof of postage for your returned items as we cannot be responsible for items lost in transit.
Payment
We use Paypal and SagePay as our online payment processors. You can either pay through your Paypal account, by card on the Paypal site or by card on the SagePay site.
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